- Set Speakers to TV Speakers in the Sound settings. A new version of the Android™ 8.0 Oreo™ update which resolves this issue is now available. This issue may occur if your TV has version v6.5830 of the Android 8.0 TV update installed. I have a full Sony HT but have never experienced ANYTHING like this when watching cable, so I assume it has to be the TV. Make sure the MUTE option of the TV isn't enabled. The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT jack. A newer version of your browser may be available. The sound comes from the screen , however , recently I’ve noticed that if someone speaks “off screen” I don’t hear I am fairly Tech savy, so followed logic with regards to connectivity, previously I just had a soundbar that was connected to my HDMI 4/Arc on my TV and it just worked. Turn off the TV with the TV remote control. Set the Digital audio out to PCM on your Android TV™device: On the supplied remote, press the HOME button. Select Sound or Display & Sound. I switched TV off with remote and then unplugged it from the mains for ten minutes. If the symptom(s) persists, use the next workaround. Make sure no headphones are connected to the TV. Turn off your TV using the TV remote control. Sony Bravia XBR55X950G has been playing Pandora fine until one week ago. Check Applicable Products and Categories for details. 1. TV Audio and Sound FAQ. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. To get the full experience on Sony.com, please change your settings to allow JavaScript. After the update last April/May, I am having trouble getting sound when using built-in smart tv apps for the Sony 900f. The Digital Audio Out and HDMI® (ARC) won't output any sound when you stream videos from an app (such as Netflix® or Amazon Prime™ app) when there's a Bluetooth® A2DP audio device connected to your Android TV™ device at the same time. Select Settings. It looks like JavaScript is disabled in your browser. When I tried to use them with the TV I then found that this new TV was not able to pair with the headphones. All other apps using TV sound are working fine. IMPORTANT: This article applies only to specific products and/or operating systems. The Digital Audio Out and HDMI® (ARC) won't output any sound when you stream videos from an app (such as Netflix® or Amazon Prime™ app) when there's a Bluetooth® A2DP audio device connected to your Android TV™ device at the same time. We thank you for your patience and apologize for any inconvenience caused. If not, the audio will be very difficult to hear using a Surround Sound setting. I'm not getting any sound on anything from Disney Plus. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This happens 99% of the time and can't figure out why. Verify … Check Applicable Products and Categories for details. Check if there is any sound from the sample slideshow by performing the steps below: Get the support for your television with Android operating system: BRAVIA, Smart TV, 4K TV. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Sony news in your inbox. IMPORTANT: Verify that the source you are playing is encoded with Surround Sound audio. If no audio can be heard, proceed to the next step. Skip this step if unavailable. Netflix/Amazon Prime video/YouTube etc … Your home theater system (soundbar, A/V receiver, etc.) Our site is not optimized for your current browser. A separate article is available if No sound of BRAVIA Android TV from Home Theater/AV receiver ; Perform the following steps and check whether the issue is resolved after each step. No sound from an audio system when I stream videos on my Android TV, Applicable Products and Categories of This Article, There is no sound when using a TV or audio system with the ARC/eARC feature, There is no sound from audio system when connected with eARC. In this VIDEO I will provide you with all the potential solutions to fix problems with SONY TV Youtube Apps in the Home feature. Your home theater system (soundbar, A/V receiver, etc.) Firmware-update: Welkom bij Android™ 9 Pie voor tv's van Sony uit 2018–2019 (series AF9, ZF9, AG9, ZG9, XG85/XG87 en XG95) — 29 januari 2020 [Update] Zenders eenvoudig toevoegen, sorteren en verwijderen: Sony Channel Editor If there is no noise: Sound may not be coming out due to a cause in the TV. Thanks for the information. No sound system connected, just using the TV built in speakers. Hi, I’ve got a SONY BRAVIA A55 . Sound then returned and has been okay thus far. Turn on the TV with the TV remote control. The Android TV has no sound during playback of videos from a USB device. *Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group. To get the full experience on Sony.com, please change your settings to allow JavaScript. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Our site is not optimized for your current browser. Sound from the audio system lags behind the TV picture, Can't hear TV sound from the soundbar, home theater system, or home audio system, All Mobile, Tablets & Smart Devices products. Sound problem after Android 8.0 TV update v6.5830 (previous version), Applicable Products and Categories of This Article, Latest information about the Android 8.0 Oreo update - May 2019, Update pre-installed apps on your Android TV, Information on the Android TV Software Update, Perform a software update on an Android TV, Benefits of restarting the Android TV and update the software, All Mobile, Tablets & Smart Devices products. If analog broadcasts are available, perform analog broadcast tuning and check if there is noise. If, however, you prefer to wait for the automatic update, you can follow the workarounds below to temporarily address the sound issue. A separate article is available if No sound of BRAVIA Android TV from Home Theater/AV receiver ; Perform the following steps and check whether the issue is resolved after each step. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. 1. Check if there is any sound from the sample slideshow by performing the steps below: It looks like JavaScript is disabled in your browser. The best of what Sony has to offer on iOS or Android. If I turn off the Arc button on the Flexson, I just get TV Speaker sound only. I also bought a pair of Sony wireless headphones - hoping to use them with the TV. Hi I have just bought a new 2020 Sony Bravia KD-43XH8096BU TV . Turn on suggestions. If audio is heard from the analog broadcasts, the TV speakers are working. Termination of "Google Play Music" and account transition to "YouTube Music" on Sony Android TVs. The best of what Sony has to offer on iOS or Android. Make sure no headphones are connected to the TV. - Press MUTING or VOL + so that “Muting” disappears from the screen. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. My Android box developed a problem with audio playback on media from Kodi and other 3rd party Apps. A … Be among the first to get the latest The automatic update for Android 8.0 Oreo resumed at the end of April on a staggered schedule so it may take some time before this new version it is sent to your TV. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Here's some advice from Sony's troubleshooting website if you are having good picture but no sound: - Check the volume level. Using the app on the tv, i am still limited to just 2.0 stereo, or alternatively i use the app on my xbox and get the full 5.1 i should be getting. Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature. Check the other input sources or playback content for sound issues. Unfortunately, if i unplug the optical lead between my tv and home cinema, and rely on just the hdmi lead, i get no sound whatsoever. I have absolutely no clue what it is with this TV as I cannot find any other posts with the same issue, but I'll be watching a movie or show on Netflix, Hulu, Disney+ and out of nowhere, the sound just cuts out completely. Set Surround Sound to OFF when playing a source that is not encoded with a Surround Sound signal. Sony news in your inbox. may no longer output sound from the TV after it has been on standby for a long time. A new version of the Android™ 8.0 Oreo™ update which resolves this issue is now available. 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